IT Process and Service Management

In the present days, organizations are spread worldwide that an adaptable IT environment is compulsory to allow enhanced partnership with the business units that are spread globally. Unified has gained vast experience in planning the dynamic systems and controlling the transformation programs from beginning to end.
We know that each initiative towards transformation is distinct. For this reason, we make every attempt to give you the flexibility to recognize and plan business challenges initially and later on work out suitable solutions. Our methodology will assist you to deliver quality services.

Following are the few challenges faced by the client in IT Process and Service Management area:

• Unification of the globally distributed IT organizations
• Governance of repetition and risks, particularly in the situation of merger and purchase
• Provision of support to operations of the partners at different levels of maturity
• Position the environment of multi-vendor and multi-locations
• Improvement in the usage of the cost towards IT, while retaining the satisfaction of the customer
• Minimization of Time To Market (TTM) for latest services and products
• Enhancement in the efficiency of the delivery

Unified Services

We adopt unified perspective to enhance IT Process and Service Management services including planning, designing and executing by following the top practices such as ITIL®, CMMI® and Six Sigma .

Unified business values

Unified IT Process and Service Management will enhance the service quality and will minimize the total cost towards ownership (TCO) to deliver appreciable results of business, which include the following:

• Enhanced strength of process, product and service
• Systematized process throughout your firms and partners
• Optimized maintenance of IT cost
• Enhanced risk management
• Improved availability of critical services pertaining to business

Unified will help you reduce the cost of ownership thru its IT Process and Service Management solutions and increase the excellence of your amenities to consistently deliver measurable business results.